Return & Refund Policy

Last updated: June 17, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or used

 

How to Request a Return

To initiate the return process, please contact us at support@torrino.shop with your order number and reason for return. Our support team will respond within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued through Shopify Payments, and the bank processing time may vary. Please note that refund processing times are estimates and may differ depending on your bank's policies.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account or contact your bank for more information. If the refund is still pending, please contact us at support@torrino.shop so we can assist you further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us at support@torrino.shop with photos of the issue, and we will guide you through the exchange process.

Return Shipping

The customer is responsible for the cost of return shipping. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your tracking number, as we cannot be responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@torrino.shop. Our support team is here to help.